Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Responses were analyzed by demographic groups to identify trends and differences across age, income level, and job role.

Patients with a lack of trust in AI for healthcare communication share some of the same concerns as business leaders. 64% don ...

Capsule CRM provides a user-friendly platform that excels in contact management and sales tracking. It integrates well with ...

The impact.com and Evertune partnership aims to helps brand influence AI search results.

Abby Connect states that it does everything with the mission of revolutionizing the small business customer experience to convert more callers into customers. The company uses a proprietary ...

Many of us use quizzes in tutorials to assess understanding. However, traditional quiz formats often function as static assessments and are disconnected from the learning process itself. Students ...

Customer data platforms (CDPs) first gained popularity among marketing users as the technology tackled the marketing function’s complex customer data management challenges. These challenges included ...

KNOXVILLE, Tenn., July 09, 2025--(BUSINESS WIRE)--Vehlo, a leading provider of integrated software and financial solutions for the automotive repair industry, today announced its acquisition of Total ...