Akasa Air's decision to include Apple Pay points to a larger picture where ease of payments is the differentiating point.

People worldwide are being targeted by a massive spam wave originating from unsecured Zendesk support systems, with victims ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

In this video, I travel on SpiceJet, which has a reputation for being one of India's worst airlines, to assess the quality of the service and flying experience. The journey highlights various aspects ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

On July 14, two unruly men caused a seven-hour delay to SpiceJet flight SG 9282 from Delhi to Mumbai. According to Mashable India, SpiceJet reportedly stated that the two unidentified men “attempted ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

WTF?! Across the United States, consumers are confronting a new kind of obstacle when seeking help from companies and government agencies: a maze of automated systems, endless wait times, and ...

This past school year, a parent reached out to me. In our very first communication, she threatened to go to the school board if I did not locate an assignment that we later discovered her child had ...