"The business sense uses of AI are ones that we think of as enhancing productivity for the human beings that are involved in a particular task," said Oxman.

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As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

As we step into 2026, Google has shared a live blog listing 5 ways artificial intelligence (AI) agents will reshape the work.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The Social Security Administration began the second Trump administration with a hostile takeover. It ends the year in turmoil ...

The first summary of consolidation in 2025 is that moves were made to bolster managed services offerings. A close secondary ...

From chicken tenders to value meal deals, these big food trends dominated chain restaurants in 2025, though we predict some ...

Learn how discriminating monopolies charge different consumer prices, maximize profit through pricing strategies, and explore examples illustrating their market impact.

Discover what an express warranty is and how it protects consumers. Learn key law insights and explore real-world examples for informed buying decisions.

PARKERSBURG — The Customer Care team at United Bank has been named Service Team of the Year in the National Customer Service Association 2025 All-Star Awards, the bank announced. United competed ...

If you’ve ever noticed that millennials are very accommodating, you’re not alone. In fact, millennials themselves are picking up on the fact that they tend to prioritize everyone else and put their ...