Imagine working in a call center where you have a script to follow. Would you read it word for word, or would you deviate from the script to sound more natural instead of robotic? In this story, one ...

The suit filed by 12 fired FBI agents against their former agency for illegal termination is bringing constitutional rights to the fore and could have ramifications across the federal government. It ...

At Knock Shrine on Saturday, Dec. 6, hundreds came from across Ireland to mark the centenary of the First Saturdays devotion and the promises given by Our Lady to Sister Lucia at Fátima in an ...

Three years after his death during an altercation with an off-duty FBI agent inside Metro Center station, Troy Bullock’s family continues to seek justice — now in a $15 million lawsuit. The U.S.

Thursday’s “First Call” has a new destination for former Pittsburgh Steelers defensive back Darius Slay. The prospect exists that the Steelers might get to face Deshaun Watson when they visit ...

Minneapolis Police Chief Brian O’Hara urged residents to call 911 if they see ICE agents “kidnapping” people as the Trump administration’s illegal immigration crackdown got underway in the Twin Cities ...

There have never been more basketball stars from France. Two best friends saw it coming decades ago and are reaping the benefits. By Tania Ganguli Last spring, in his quest to become one of the ...

Customer escalations represent some of the most critical moments in any call center operation. They are high-stakes interactions that can either salvage deteriorating relationships or cement customer ...

Darryl Davis explains how real estate agents can use metaphors and analogies instead of scripts to connect with clients and inspire action. AI Summary For almost 40 years of training real estate ...

Eric Jing is on a mission to shift people from just talking with chatbots to using AI as an everyday companion to get work done, all from one platform. That platform is Genspark Super Agent from ...

Microsoft Corp. is leaning more into enterprise artificial intelligence agentic workflow support with a new command center for AI agents: Agent 365. Announced today during Microsoft Ignite 2025 in San ...

Federal agents in Chicago have released preschool teacher Diana Santillana Galeano, a mother of two from Colombia whose arrest by ICE drew international outrage. Her arrest, in front of parents and ...