In a remarkable departure from industry stereotypes, a northern Durban taxi association has recognised and rewarded drivers ...

There are powerful opportunities for service workers and AI to develop a two-way relationship in an era reshaping customer ...

Croix Sather's Miracle Money Magnets Attracts Scrutiny as Consumers Question Legitimacy of Low-Cost Money Mindset Programs ...

Anthropic releases its Agent Skills framework as an open standard, with Microsoft, OpenAI, Atlassian, and Figma already adopting the technology that teaches AI assistants to do specialized work.

Business owners are scaling their social media presence faster than ever by using AI-powered video tools to create faceless shorts that post automatically across TikTok, Instagram Reels, and YouTube ...

Manish Tolani of Hilton shares how the brand is using experience-led storytelling and marketing to stay relevant in a ...

Skip the pharmacy line. These 19 trusted online pharmacies make refilling and managing your prescriptions easier, faster, and ...

Ranking at the top of search results is the price of admission to compete in the crucial product-discovery and consideration phases of a customer’s buying ...

Stop letting the DMs drain you. Learn 10 ways for protecting your peace while building your brand without losing your sparkle ...

Lisa Bainham explains how language can make or break a conversation at a crucial moment in a patient's experience of your ...

Every entrepreneur knows the feeling: a CRM full of promising leads, a growing contact list and ambitious revenue goals. Yet somehow, those connections never quite convert at the rate you’d hoped. The ...

When service becomes automated, empathy becomes the differentiator. Customers will stay loyal to companies that show up with ...