As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

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"The business sense uses of AI are ones that we think of as enhancing productivity for the human beings that are involved in a particular task," said Oxman.

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Rivian arrived as one of the most hyped electric vehicle startups in the world, with a devoted fan base and a reservation ...

Cyber crime is exploding, and SMEs are the prime target. From deepfake bosses to ransomware, here’s what to watch for, and ...

So, AI utility. It’s not just some buzzword anymore, right? For a while there, it felt like everyone was talking about AI’s ...

This article explains how misclassifying making charges as goods leads to GST short payment and highlights the correct legal ...