Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The growth of the customer journey mapping software market is primarily driven by increasing focus on customer experience management across ...

Today's AI agents are a primitive approximation of what agents are meant to be. True agentic AI requires serious advances in reinforcement learning and complex memory.

The shift to outsourcing can be impactful. However, it isn't a fit for everyone, so businesses must consider a few things to ...

Open-source plugin now available on the CrafterCMS Marketplace This plugin showcases how MCP, the industry’s emerging open standard for AI/tool interoperability, can unlock powerful new content ...

Northern Ireland digital agency reaches milestone as UK small businesses accelerate AI adoption efforts SMEs need to achieve similar outcomes with a fraction of enterprise resources. Our training ...

From artificial intelligence-driven efficiency to transmission bottlenecks, power industry insiders share their perspectives ...

ReVision Energy leverages a relationship-driven model and workforce innovation to navigate evolving clean energy policies and sustain long-term growth across the northeastern United States.

In today’s increasingly complex global trade environment, going global is no longer an option, but an inevitability. However, fundamental challenges such as customer acquisition, communication, and ...

Unfortunately, history shows that many of these transformations will fail. Bain & Company research notes that 88% of business ...

Some key parts of Kennesaw State University’s mission are to advance knowledge, foster innovation, and serve the community.