Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The U.S. Semiquincentennial Commission wants to turn America’s 250th birthday celebration into the country’s single biggest ...

Dealing with terrible customers is part and parcel of being a McDonald's employee, but they can't stand these habits in ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

Text message marketing is a powerful tool for reaching your customers. See some SMS marketing examples and adapt them to your ...

Dec. 26 often passes unnoticed in the Philippines. After all, the lechon is still here, and the holiday lull has settled in.

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.

Patients with a lack of trust in AI for healthcare communication share some of the same concerns as business leaders. 64% don ...

Investopedia contributors come from a range of backgrounds, and over 25 years there have been thousands of expert writers and editors who have contributed. Suzanne is a content marketer, writer, and ...

The growth of the customer journey mapping software market is primarily driven by increasing focus on customer experience management across ...

Procedureflow, the intelligent knowledge management platform, today announced its integration with NiCE CXone that embeds real-time, step-by-step visual guidance directly into the agent desktop. By ...