Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The U.S. Semiquincentennial Commission wants to turn America’s 250th birthday celebration into the country’s single biggest ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

Dealing with terrible customers is part and parcel of being a McDonald's employee, but they can't stand these habits in ...

Amazon is selling a 2-pack of glass meal prep containers for just $10 to start the new year Kroger is noticing a concerning ...

Text message marketing is a powerful tool for reaching your customers. See some SMS marketing examples and adapt them to your ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Policymakers scrutinize AI-driven layoffs, strengthening disclosure laws amid rising political backlash and workforce fears ...

It's almost an unwritten rule that the younger generation disagrees with the older generation on most things. For example, ...

The Social Security Administration began the second Trump administration with a hostile takeover. It ends the year in turmoil ...

At almost any job, one quickly learns that the public perception of an industry or profession is generally flawed in some way ...

The way to hit a home run when describing yourself in an interview is to figure out which skills are most important in the ...