As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Venezuela proves that the “peace candidate” is just fine with war. As long as it’s fought only for power, plunder, and ...

Former Uvalde schools police officer Adrian Gonzales is accused of ignoring his training in a crisis with deadly consequences ...

If the theory is proven correct, the consequences could be enormous, spelling a much more risky, explosive future.

U.S. Senate and House Democrats from Oregon moved swiftly to condemn President Donald Trump’s Saturday morning announcement ...

A new documentary on Ohio's bindover practices highlights the stories of people who were sentenced as adults for crimes ...

Isak just hasn’t been able to get going for Liverpool since joining from Newcastle United in a British record fee of £130m ...

From witness accounts to phone records, insurers are using multiple forms of evidence to deny claims linked to intoxicated ...

The reordering of European football into multi-club ownership [MCO] groups has many consequences for those outside the elite ...

ETB is best suited for retired investors prioritizing income and capital preservation over maximum total return.

California’s nonpartisan auditor just failed eight state agencies run by Gavin Newsom, sending a clear message to residents: ...