SAP has backtracked on its plan to move all its customers to a more expensive level of support, following protracted negotiations with user groups. In a move welcomed by the business software maker's ...

The new service packages are provided by Digital Business Services organization of SAP, which was renamed April 1 from Global Service & Support to reflect its role in enabling customers' digital ...

SAP is taking a one-size-fits-all approach to product maintenance, in which customers of all sizes will be switched to an Enterprise Support program regardless of their size or IT budgets. SAP will ...

SAP’s chief executive officer, Christian Klein, has announced what the supplier is calling a “business transformation service” under the label “Rise”. The “Rise with SAP” package is said to offer ...