Building a customer-centric future is more important now than ever. Agile CX designs that can keep up with changing customer preferences are essential. The race to customer experience (CX) excellence ...

Trump's federal government shutdown, May's Brexit proposal, Sears' and Victoria's Secret's retail strategy, even my own struggling start-up: these are all examples of potentially failed strategies.

A nonlinear approach to problem-solving is a key ingredient to adapting to a new culture. Singapore's Defence Science and Technology Agency uses nonlinear thinking. So do the U.S. Army, and even a ...

It is a tale as old as time: a qualified candidate is ready to be promoted, but it never seems to happen. What if this common problem that leaders experience could be solved with one overlooked ...

And how harnessing the power of design shaped the company’s global strategy. As the former CEO of PepsiCo, Indra Nooyi played an important role in shaping the company’s global strategy. She shifted ...

In our first blog of this series, we highlighted that strategic thinking is a skill and one that can be improved and developed. So, what is strategy? What does it mean? From the Oxford Dictionary, a ...

Litha Ramirez, executive director of the Experience Strategy and Design Group at SPR and other CX experts share their thoughts on the advantages of CX design. In an effort to provide a consistent, ...

Quite simply, work is different today. The COVID-19 pandemic has upended workplace routines and destroyed norms. Team rooms have become Zoom rooms. Gone are the informal chats in the hallway or by the ...

As they recognize the growing significance of innovation in today’s business landscape, architecture firms are experiencing a transformation. Companies across diverse industries have also come to ...