Salesforce.com’s summer release is typically an opportunity to hype minor upgrades. But with Microsoft announcing its intention to release an on-demand CRM product last week, are you surprised that ...

Salesforce prepared for partner program changes as it sees solution provider impacts on Agentforce, AI and agentic AI ...

IT giant Salesforce today is introducing new capabilities for its popular Salesforce Health Cloud, including Provider Relationship Management and Einstein Analytics for Healthcare. The aim of these ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...