Dealership service departments saw a 14-point jump in its customer satisfaction score in the latest CDK Service Shopper study. The 2,500 customers surveyed by CDK for its annual look at the service ...

Dealership success increasingly depends on combining strategic vehicle acquisition, transparent pricing, and effective ...

CDK now has a CDP. The retail automotive software provider has launched its customer data platform, designed to unify ...

Service Engine will be officially rolled out at NADA Show 2026 and will be available as an add-on for dealerships using BizzyCar's Recall Management platform. Onboarding includes setup for BDC agents ...

TROY, Mich.--(BUSINESS WIRE)--Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

Vehlo made a move to expand its reach into dealership service departments with the acquisition of Dealer Pay, a provider of dealer-specific payment processing systems. The auto repair industry ...

Nobody likes taking their car in for service, but Porsche and Subaru owners dislike it the least. Those brands earned the top spots in the premium and mass-market segments, respectively, in the 2025 J ...