The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

If you’ve ever waited at City Hall, struggled with paper forms or outdated websites, or felt that emergency response seemed slow, you’re not alone. Across the country, government agencies — from small ...

Here’s a look at 20 innovative companies that are driving the evolution of cloud software across enterprise applications, business process management, and data platforms and analytics. Global spending ...

Automotive software is becoming more expensive and central to a car’s identity. Infotainment, advanced driver-assistance systems (ADAS), traction control, and even powertrain management are all shaped ...