With today’s technology capabilities, consumers want simple, fast, efficient and effective interactions. They tell Google to direct them to their favorite coffee shop; they ask Alexa for the weather ...

The big picture: If you've read much about the concept of digital transformation, you've probably heard the idea that all companies are becoming tech companies because of the overwhelming influence ...

SoftBank-backed ecommerce platform Meesho has introduced a generative artificial intelligence (GenAI)-powered voice bot to streamline post-sales customer support and automate query resolution. The ...