ServiceNow boasts its AI bot is resolving 90% of its own help desk tickets

When it gets stuck, the bot will escalate rather than hallucinate ServiceNow claims it has created an AI agent that is ...
diginomica

ServiceNow's Paul Fipps on enterprise AI - ‘The LLM reasons, but it’s the platform that executes’

ServiceNow president Paul Fipps makes the case that the company's deterministic execution layer, workflow heritage, and internal autonomous AI deployments position it as the natural governance and ...
diginomica

ServiceNow's Autonomous Workforce is here and it's impressive - are enterprises ready for it?

ServiceNow's launch of Autonomous Workforce and EmployeeWorks marks a credible step from AI assistance to AI execution - with governance and repeatability at its core. Whether enterprises are ready to ...
CRN

ServiceNow Exec On CRM Push: ‘Our Differentiation Is At The Platform Level’

“When you ... say, ‘Where am I going to place my bets?’ you can only make so many bets with so many big partners. I look at that and say, ‘OK, well, I can consolidate a bunch of point solutions on ...