Rarely, some patients do have personality issues that make dealing with them difficult or impossible. If your staff have strong reservations about or a strong negative reaction to a particular patient ...

Payers and providers are eager to elevate the patient journey, but for many patients, it still begins with friction. Extended wait times, complex intake processes, and unclear billing can derail the ...

At the heart of some of healthcare’s most deeply rooted billing and patient experience issues is front-end data collection. At the same time, front-end data collection is at the heart of patient ...