Trevor Clark is the Founder and CEO of ShyftOff, a flexible, on-demand outsource solution for contact centers and customer support teams. Outsourcing is a strategic decision that many contact center ...
VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions ...
The last contact center slideshow that appeared here on No Jitter, Top Contact Center Stories of 2017, had the subtitle: "Artificial Intelligence Groundswell." If AI's importance to the future of ...