IT service management, or ITSM, is a term "that refers to implementing, managing and delivering quality services in the best possible way to meet the need of [and add] value to a business." To better ...

Ok, I hope this is the right venue.<BR><BR>I'm currently trying to bring in some ITIL best practices in my organization, including problem management and change management but I'm at odds with the ...

Does your business rely on technology, processes and people to operate faster, make data-driven decisions and react to threats and opportunities? Do your employees use cloud-based, business-driven ...

Many organizations follow devops principles and want to transform into devops cultures. Some of the key practices include version control, continuous integration and delivery (CI/CD), infrastructure ...

IT Service Management (ITSM) provides a structured approach to design, develop, manage, and improve IT services to align technology with business needs and to deliver value. Unlike merely focusing on ...

BOSTON--(BUSINESS WIRE)--Appfire, a leading provider of apps that help teams solve modern challenges with digital solutions, today announced several team members will present at JiraCon 2021, October ...

New data suggests that generative artificial intelligence (genAI) is delivering measurable benefits for IT organizations and their IT Service Management (ITSM) efforts. According to the State of ITSM ...