The entry-level certification, called the Microsoft Certified Desktop Support Technician (MCDST) credential, enables an IT manager or customer to ensure competency and consistency of help-desk ...

Choosing a professional to manage your company’s network, hardware, and software is no easy task. How can you tell whether the skills listed in a person’s résumé reflect the tech expertise your ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Students are in a cyber security class at Washington State Community College where the college beginning in fall 2022 will be able to earn a one-year certificate in Cyber Security and Help Desk.

Canon Solutions America, Inc., a wholly owned subsidiary of Canon U.S.A., Inc., is proud to announce that its Solutions Support Center has passed a renewal audit for the prestigious HDI Certified ...