HP is apparently making personal PC and printer buyers wait 15 minutes on phone calls Customers in the UK, Ireland, France, Germany and Italy are affected During the call, three more self-service ...

Facepalm: In what might be one of the biggest gaffs of the year, HP is trying to dislodge its foot from its mouth after getting caught intentionally forcing customers to wait for 15 minutes on ...

Hewlett-Packard (HP) is offering a “virtual house call” service to users who have trouble getting their PCs to work HP Instant Care, announced Monday, provides personalized service over the Internet.

Remember that feeling of dread when you had to call HP customer service? The endless hold music, the robotic voice telling you about “longer waiting times” (even when there weren’t), and the sinking ...