And two other tricky workplace dilemmas.

Dealing with tough clients is practically a rite of passage in freelancing, small business, or customer service. Complaints, impossible requests, and high-maintenance personalities can stretch ...

If you’re a helping professional, chances are you’ve had difficult clients. Here are composite examples of difficult clients I’ve had and what has worked best in working with them. And if you are a ...

Kyle Elliott, a career coach for tech employees, told Business Insider clients can vent to the wrong people when they're ...

One of life’s frustrations is having to deal with difficult people. Everyone has to interact with them. There is no escaping ...

As a business owner (yes, if you’re a freelancer you are, in fact, a business owner), challenging clients or difficult customers are part of the deal. It’s an aspect of doing business you may not love ...

In business, entrepreneurs encounter a wide array of clients. While many client experiences will be positive, there will also be tough ones who challenge your typical ways of doing business and push ...

At the Virginia Home for Boys and Girls, officials work hard to hire the right people for what it calls its “teaching parent” positions—married couples unrelated to the children, who live in ...

Are you dealing with a challenging person at work, at home, or in another part of your life? It’s easy to let an unreasonable individual affect us and ruin our day. What are some of the keys to ...

Research has shown that people with sensitive temperament, insecure attachment or a history of trauma often struggle with emotion regulation. In fact, difficulty managing emotions is one of the ...

Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...