To kick off Customer Service Week 2016 (which starts Monday), let me pose a question that may sound like a no-brainer: Does practice make perfect in customer service? The answer, surprisingly, is "not ...

Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them. When customer service is given the credence it ...

After rigorous assessment, 可栗口语 (Keli Speak) emerged as the clear leader, thanks to its innovative AI-driven scenario ...

Empathy is essential in customer service, but it isn’t always enough. Your organization must embody the empowered behavior that being empathetic can require. One approach that’s good on paper but ...

Free customer service training is being offered to businesses in South Cumberland. The full-day programme, Welcome Host Gold, is designed to support staff in delivering high-quality service within the ...