John Lewis has emerged as one of the UK’s top performers for customer service as satisfaction levels recover across the ...
UK Power Networks, an organization that has to make sure electricity gets through to 20 million UK customers, says that its use of cloud-based ‘contact-center-as-a-service’ has boosted both customer ...
UK supermarket group J Sainsbury has appointed a new director of customer services as part of its efforts to turn around the performance of the struggling retailer. Gwyn Burr, who is a former customer ...
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