As the largest segment of the CRM market, customer service and support (CSS) continues to grow. ServiceNow has been named a Leader for the first time, in The Forrester Wave™: Customer Service ...

An AI customer service solution for small business is software that automates routine support, completes tasks end to end, and escalates remaining work to agents across chat, email, and messaging.

There has been a significant increase in CX automation adoption among manufacturers, especially in customer service delivery, rebate management, IVR deflection and predictive analysis. As a disclosure ...

DALLAS--(BUSINESS WIRE)--Cognigy, a global leader in AI-powered customer service solutions, today announced it has achieved Microsoft Solutions Partner with Certified Software, the highest level of ...

SAN FRANCISCO--(BUSINESS WIRE)--Next week, Cognigy, a global leader in AI-powered customer service solutions, will be in Orlando, Florida at the Gartner IT Symposium/Xpo and ICMI’s Contact Center Expo ...

ServiceNow Customer Service Management (CSM) recognized for uniquely focusing on “resolution-centric customer service” with a vision to “continually improve CX and costs.” According to the report, ...

Here we dig deeper into Facebook's acquisition of Kustomer and what it means for omnichannel customer service solutions. Facebook’s reported $1 billion acquisition of digital customer service ...

AI is revolutionizing customer service, providing organizations with new ways to improve processes, efficiency, and the CX. Companies are using AI-powered tools to reduce wait times, improve response ...

Ever wonder what happens after a customer hears this prompt: “On a scale of 0-to-10, how satisfied were you with your customer service experience?” When customers get a text or email prompt, the ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Your customer service team mans the frontline upon which you ...

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered voice-of-customer intelligence platform startup Idiomatic Inc. for an ...

No matter what industry you're in, few things are more important for your business's continued success than quality customer service. Improved customer service has been directly linked to better ...