Thanks to a trio of pandemic-era shake-ups -- job vacancies, work-from-home, and chattier callers -- customer-service wait times are soaring in the US. The average length of a service call rose by ...

A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work. Customer service hub. The call center is often used as ...

Thanks to a trio of pandemic-era shake-ups — job vacancies, work-from-home and chattier callers — customer-service wait times are soaring in the U.S. The average length of a service call rose by ...