Creating an engaging and memorable customer experience is no longer just an option for businesses aiming to thrive in today’s competitive market; it’s an outright necessity, but not one which is easy ...

It’s no secret that today many companies are leaning heavily into modern (and often strictly digital) means of communication to deliver a streamlined customer experience. The digital world continues ...

Even the experts in the industry struggle to define what a digital business consultant does. The results of several studies are unanimous: digital consulting has not yet coalesced into a distinct ...

MENLO PARK, Calif., July 17, 2025 /PRNewswire/ -- More than half of global executives (57%) are confident that AI will enhance customer experience, yet only 17% believe their organization is currently ...

This is the first of a three-part series examining how companies are transforming their customer experience strategies through the use of technology. Artificial intelligence is fast becoming must-have ...

A recent webinar hosted by Interactions explored how AI transforms contact centers and how ‘human-in-the-loop’ tech will make customers and agents happier. Generative AI has great capacity to solve ...

Paul Davis (00:08): Okay, thank you everybody for coming and attending our breakout session. Today we're going to look at how to optimize the customer experience in the accounts payable side of things ...

The most visionary organizations aren't just adding AI to existing processes—they're reimagining what business can become when intelligence flows seamlessly through every customer interaction. Over ...

Forbes contributors publish independent expert analyses and insights. Boost sales by optimizing the customer journey. Map every touchpoint from awareness to post-purchase, eliminating friction and ...

PORTLAND, Ore.--(BUSINESS WIRE)--As organizations rush to adopt AI, a data-driven focus is foundational — not only to fuel better AI, but to avoid sacrificing long-term customer value for short-term ...

Award recognizes Keysight’s leadership in delivering a unified, AI-driven customer support experience that accelerates customer success and satisfaction SANTA ROSA, Calif.--(BUSINESS WIRE)-- Keysight ...

Private equity firm Everstone Capital is bringing together India’s Wingify — a company that helps businesses test different versions of their websites to improve sales and customer engagement — and ...