Stick the word “customer” in front of any technology initiative and you command attention. Customer experience (CX) in particular is a hot button, a set of practices, recommendations, and tools that ...

Brad Anderson is the President of Products and Engineering at Qualtrics. Brad previously spent 17 years as a key leader at Microsoft. The criticality of understanding and continuously improving the ...

While CX pros are growing in headcount, they still face many hurdles as they grapple with driving behavioral change with customer experience management. Customer experience management can lead to ...

As a veteran of the IT industry, I’ve seen several “next big things” come and go. Some trends, such as cloud computing and AI, successfully made the leap from hype to reality. Many others—remember ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Ragy Thomas Yesterday’s ...

Outcomes drive strategy. Experience management is becoming a business-wide framework linked to revenue, efficiency and customer health. Experience management outcomes are no longer theoretical ...

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and ...

Sprinklr reported robust Q2 results with total revenue of $178.5 million and subscription revenue of $163.5 million, driven by the integration of AI services. The company offers a suite of ...

When it comes to supporting their employer’s climate agenda, there’s a difference between what workers want and what they’re getting. On the one hand, employee hunger for workplaces to be more climate ...