An executive recently asked me, what’s the biggest mistake leaders make when rolling out a customer experience strategy? My answer was simple. Most leaders think about the customer first.

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

Today, Transcom released 2026 CX Trends: Paradoxes Leaders Can’t Ignore, an industry report designed for enterprise customer experience, operations, and digital transformation leaders. The report ...

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

New approach focuses on fixing the operational and technology failures that cause customer dissatisfaction You don’t ...

Clientshare celebrates a standout 2025, scaling worldwide, doubling engineering in London and moving to an AI-led CX ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Intentionally designed experiences, not features or price, are the real drivers of retention, trust and long-term revenue.

Dr. Francis Goh has been an innovator and technical expert a strategist, board member, leadership mentor and sought after public speaker. Today he spends his career advising customers and fellow ...

New joint solution combines Medallia's deep customer experience and operational intelligence with Ada's proven capabilities for agentic AI at scale to fix customer friction fast Medallia, Inc., the ...

The IPO comprised 65,000,000 Invitation Shares at an offer price of S$0.25 per share, consisting of 2,000,000 Public Offer ...

The Quality Management Summit & Awards is one of India's leading platforms for recognizing excellence across industries.