Tension: We assume automation will deepen connections, but it often reduces human nuance. Noise: “Best practices” for process automation oversimplify customer relationships, treating people like ...

In an era of do-more-with-less, consumer brands face mounting pressures to drive growth with limited resources. While customer engagement is the clearest path to growth, ever-changing consumer ...

In the constantly evolving world of digital engagement, a strong focus has been placed on the interconnectedness of customer experience (CX) and employee experience (EX). As more businesses move their ...

The need for proper customer engagement has reached critical mass. Customers in the digital age not only require engagement, they expect it. With nearly every company in every industry advertising on ...

WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Pega Customer Engagement Blueprint, a generative AI-powered collaboration ...

BEIJING, April 24, 2023 /PRNewswire/ -- Infobird Co., Ltd (IFBD) ("Infobird" or the "Company"), a leading provider of AI-powered customer engagement solutions in China, today announced that it has ...

Customer engagement platforms (CEPs) and customer data platforms (CDPs) are sometimes confused. The confusion arises from the overlapping nature of their objectives, wherein data plays a critical role ...