Data fragmentation risks. Disconnected CX technology leads to fragmented customer experiences. Centralizing data is key to delivering consistent, unified service. Technology alignment matters.

Results from respondents note critical success factors including cloud migration, knowledge management, voice to digital mix, and conversational intelligence DENVER, Dec. 19, 2023 /PRNewswire/ -- TTEC ...

DENVER, Dec. 12, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and ...

Historically, SAP missed a couple of notable CRM shifts. But is there another chance now - to go where the puck is moving? That issue jumped out during a media/analyst discussion with SAP customer San ...

It’s never been more challenging for businesses across industries to maintain a competitive edge. With access to a global marketplace and myriad choices when shopping for products and services, ...

Customer experience is something we weren’t really talking about in healthcare 10 years ago. What’s changed? Why are we hearing so much about it now? I think this is because healthcare is awakening to ...