Customer Relationship Management (CRM) might be a staid topic but unlike the Latham-Howard "great debate", at least the chief executives of two leading software companies -- Intentia and PeopleSoft -- ...

SYDNEY--Australian businesses may have been scared away from spending more money on customer support because initial projects have delivered too little, too late, for too much. So says David Paddon, ...

Trust is a vital part of any relationship and at Microsoft it’s an essential component in our interaction with our partners and our customers. Public and private sector organisations and individuals ...

Microsoft Dynamics CRM general manager Brad Wilson said the new version of the customer relationship management package would for the first time offer a Microsoft-hosted Live version sold as a ...