Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Even the smallest, scrappiest entrepreneurial businesses are ...

We have all had this experience: you’re having an issue with a product or service and hope to resolve it quickly by calling the company directly, only to be met with never-ending wait times and the ...

Opinions expressed by Entrepreneur contributors are their own. Every time someone from your company speaks with a customer, that customer receives an experience that falls somewhere between ...

BALTIMORE - October 03, 2012 - SafeNet, Inc., the global leader in data protection, today announced the immediate availability of SafeNet Authentication Service, a new cloud-based authentication ...

We disclose much that is private and confidential on the Internet. That's why "Internet" and "security" go hand in hand. Recurring attacks by hackers against online shops, cloud services or social ...