Amazon has agreed to pay $309 million and provide other benefits in a class action settlement with customers who claimed they initiated product returns but were incorrectly denied refunds.

Have you heard about the secret Amazon return blacklist? They're quietly banning people who return "too much" — but just how ...

We've all likely purchased something from Amazon at least once in our lives. Amazon ships approximately 1.6 million packages per day—which works out to more than 66 thousand orders per hour, and 18.5 ...

Amazon is handling a rapidly growing number of returns that are causing a massive problem for the e-commerce giant and the planet. A National Retail Federation survey found a record $761 billion of ...

Some Kohl's stores are no longer accepting Amazon returns, at least temporarily, the retailer confirmed to NBC Chicago. The decision comes after reports said multiple Kohl's locations, including ...

There’s a good chance that the next time you buy something from a third-party seller on Amazon and you’re not happy with your purchase, the company will tell you “Nevermind, just keep it” instead of ...

Some shoppers now see a USPS doorstep-pickup as an Amazon return option—schedule a free pickup, print a label, box it, and USPS grabs it Amazon’s label-free, box-free drop-offs (Whole Foods, UPS Store ...

Returning items to Amazon isn’t quite as easy as purchasing them. But it’s getting close. Whether your items are damaged, accidentally purchased, incorrectly sized or simply unwanted, don’t panic. You ...

It's great to get a gift. What's even better? Exchanging that gift for one that fits better or something you actually wanted. As the annual holiday gift exchanges wind down, it's time for the second ...

The internet is awash with stories about Amazon closing shoppers' accounts for having too many product returns, and of other businesses denying returns, but when should you worry? There can be ...

Ordering items on Amazon is quick and easy, but returning them can be frustrating. It’s hard to imagine life without online shopping. We’ve grown so accustomed to ordering everything from groceries ...