Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Jake Delhagen, CEO/CTO of Sentillian, right, talks about the AI based business he has developed while Sean Hogan, president of Hogan Technology, listens at the Sentillian office in Easthampton. Staff ...

Agentic AI is arriving faster than governance, faster than marketing and, in many ways, faster than our language. Here's what ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Elyos AI just landed $13 million to help trade businesses automate their booking and office work. New AI voice agents are ...

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...

AI agents are having a “moment.” In product demos, an agent reads your email, opens your CRM, books a meeting, drafts a proposal, and closes a deal—almost like ...

SmartAgent by Equature automates routine public safety calls, captures structured data, and keeps dispatchers focused ...

AT&T is testing an AI-powered assistant designed to screen phone calls for you. The mobile carrier is bringing the feature to a select group of customers this year, and likens it to a “digital ...

Here's how CFOs, CTOs and boards can evaluate whether AI agents are a scalable asset or an operational liability—and when to ...

Marketing hype is calling everything an agent, but mislabeling automations or souped-up chatbots as agents is a governance failure waiting to happen. If you were around for the first big wave of cloud ...