The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Customer-facing and internal workflows will come together on a shared, AI-first foundation that supports speed, flexibility, ...

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

As customer expectations rise and digital interactions multiply, organizations are racing to integrate AI into their customer experience (CX) strategies. Yet, despite growing tech budgets, many CX ...

A frustrated customer on hold, an agent juggling dozens of cases, a conversation that could go wrong in seconds. AI is stepping in to turn those tense moments into seamless, personalized interactions ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

As AI chatbots frustrate travelers during disruptions, some travel companies are considering charging extra to reach a human.

Add Yahoo as a preferred source to see more of our stories on Google. Sam Altman said AI will take customer service jobs first, and programmers may be next. Altman warned that AI will compress ...

Some airlines charge passengers to speak to a human instead of using AI — and experts say the idea could catch on - Over 90 ...

As organizations deploy AI agents to handle everything, a critical security vulnerability threatens to turn these digital ...